Payment Methods

Credit and Debit Cards

We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. Your card information is securely stored and encrypted.

• Visa - All Visa credit and debit cards
• Mastercard - All Mastercard credit and debit cards
• American Express - AMEX cards accepted
• Discover - Discover cards accepted

Digital Wallets

For faster checkout, you can use popular digital wallet services that securely store your payment information.

• Apple Pay - Quick checkout on Apple devices
• Google Pay - Fast payment on Android and web
• PayPal - Secure PayPal account payments

Bank Transfers

For annual subscriptions, you can pay via direct bank transfer (ACH in the US, SEPA in Europe). Contact our billing team to set this up.

Step-by-Step Instructions

1. Navigate to Billing Settings - Go to your account settings and select "Billing & Subscriptions"
2. Click "Add Payment Method" - Find the payment methods section and click the add button
3. Choose Payment Type - Select whether you want to add a card or use a digital wallet
4. Enter Payment Details - Provide your card number, expiration date, CVV, and billing address
5. Set as Default (Optional) - Choose whether to make this your default payment method
6. Save Payment Method - Click save to securely store your payment information

Security Measures

Your payment information is protected with industry-standard security measures:

• PCI DSS Level 1 compliance for card data security
• 256-bit SSL encryption for all transactions
• Tokenization to protect sensitive card details
• 3D Secure authentication for additional verification

Updating Card Information

If your card expires or you need to update billing information:

1. Go to Billing Settings in your account
2. Find the payment method you want to update
3. Click "Edit" next to the payment method
4. Update the expiration date, CVV, or billing address
5. Save your changes

Changing Default Payment Method

To change which payment method is used for automatic renewals:

1. Navigate to your payment methods list
2. Find the payment method you want to set as default
3. Click "Set as Default" or the star icon
4. Confirm the change

Your default payment method will be used for all future subscription renewals and upgrades.

Deleting a Payment Method

1. Go to your Billing Settings
2. Find the payment method you want to remove
3. Click "Remove" or the trash icon
4. Confirm the deletion

Note: You cannot remove your default payment method if you have an active subscription. You must either add a new payment method and set it as default, or cancel your subscription first.

Important Considerations

• Ensure you have at least one valid payment method if you have an active subscription
• Removing a payment method does not cancel your subscription
• Past invoices associated with removed payment methods remain in your billing history

Common Payment Failure Reasons

• Insufficient Funds - Not enough balance on the card
• Expired Card - Card has passed its expiration date
• Incorrect Details - Wrong CVV, billing address, or card number
• Bank Decline - Your bank has declined the transaction
• Card Limit Reached - Transaction exceeds your card limit

Automatic Retry Process

If a payment fails, we automatically retry the charge:

• First retry: 3 days after initial failure
• Second retry: 5 days after first retry
• Third retry: 7 days after second retry
• Final notice: Account suspension if all retries fail

You'll receive email notifications for each failed attempt with instructions on how to update your payment method.

Resolving Payment Issues

To resolve a failed payment:

1. Check your email for the payment failure notification
2. Update your payment method or add a new one
3. Click "Retry Payment" in your billing settings
4. Contact support if the issue persists