Billing Cycle and Invoices

Monthly Billing

Monthly subscriptions are billed every 30 days from your initial subscription date. For example, if you subscribe on January 15th, your next billing date will be February 15th.

• Billing Date - Same day each month as your subscription start date
• Prorated Charges - If you upgrade mid-cycle, you'll be charged a prorated amount
• Automatic Renewal - Your subscription renews automatically unless canceled

Annual Billing

Annual subscriptions are billed once per year and offer significant savings compared to monthly billing. You'll receive one invoice per year on your subscription anniversary.

• Billing Date - Same date each year as your subscription start
• Savings - Save up to 17% compared to monthly billing
• Single Payment - One payment covers the entire year
• Renewal Notice - Receive reminder 30 days before renewal

Billing Date Changes

Your billing date is set when you first subscribe and remains consistent. However, it may change if you:

• Upgrade or downgrade your plan (new billing cycle starts)
• Cancel and resubscribe (new billing date is set)
• Switch from monthly to annual billing (anniversary date changes)

Viewing Invoice History

1. Navigate to Billing Settings - Go to your account settings and select "Billing & Subscriptions"
2. Find Invoice Section - Scroll to the "Invoice History" section
3. Browse Invoices - View all past invoices with dates and amounts
4. Filter by Date - Use date filters to find specific invoices

Downloading Invoices

You can download invoices in PDF format for your records:

1. Click on the invoice you want to download
2. Select "Download PDF" button
3. Save the PDF to your device

Invoices include detailed breakdowns of charges, taxes, payment method used, and transaction IDs.

Email Invoices

Invoices are automatically sent to your account email address after each successful payment. Check your inbox for:

• Invoice confirmation emails immediately after payment
• PDF invoice attachment in the email
• Link to view invoice online in your account

Invoice Information

Each invoice contains comprehensive billing information:

• Invoice Number - Unique identifier for the invoice
• Invoice Date - Date the invoice was generated
• Billing Period - Date range covered by the invoice
• Subscription Plan - Name and tier of your subscription
• Subtotal - Base subscription cost before taxes
• Taxes - Applicable sales tax or VAT
• Total Amount - Final amount charged
• Payment Method - Last 4 digits of card used
• Transaction ID - Payment processor reference number

Billing Address

Your invoice displays the billing address associated with your payment method. To update your billing address:

1. Go to Billing Settings
2. Edit your payment method
3. Update the billing address
4. Save changes

The updated address will appear on all future invoices.

Tax Calculation

Taxes are automatically calculated based on your billing address:

• US Customers - Sales tax applied based on state and local rates
• EU Customers - VAT applied based on country of residence
• Other Regions - Applicable local taxes as required by law

VAT for Business Customers

If you're a business customer in the EU with a valid VAT number:

1. Go to your Billing Settings
2. Enter your VAT number in the tax information section
3. We'll verify your VAT number with EU authorities
4. Once verified, VAT will be reverse-charged on future invoices

Tax Exemptions

If your organization is tax-exempt, contact our billing team with:

• Valid tax exemption certificate
• Organization details and tax ID
• Reason for exemption

We'll review your documentation and apply the exemption to your account if approved.

Refund Policy

Ascentia offers a 14-day money-back guarantee for new subscriptions:

• Request a refund within 14 days of initial subscription
• Full refund of subscription cost (excluding taxes)
• Refunds processed to original payment method
• Processing time: 5-10 business days

Note: Refunds are not available for subscription renewals, only for initial purchases.

Account Credits

In some cases, you may receive account credits instead of refunds:

• Downgrade Credits - Unused portion of higher-tier subscription
• Service Credits - Compensation for service disruptions
• Promotional Credits - Special offers and promotions

Credits are automatically applied to your next invoice and appear in your billing history.

Requesting a Refund

To request a refund:

1. Contact our support team within 14 days of purchase
2. Provide your invoice number and reason for refund
3. Our team will review your request
4. If approved, refund will be processed within 5-10 business days