Canceling Your Subscription

What Happens When You Cancel

When you cancel your subscription, here's what to expect:

• Immediate Effect - Cancellation takes effect at the end of your current billing period
• Continued Access - You retain full access until your paid period ends
• No Refunds - Cancellations don't qualify for prorated refunds
• Data Retention - Your data is preserved for 90 days after cancellation
• Feature Access - Premium features become unavailable after the billing period ends

Alternatives to Canceling

Before canceling, consider these alternatives:

• Downgrade - Switch to a lower-tier plan to reduce costs
• Pause Subscription - Take a temporary break (contact support)
• Annual Billing - Save up to 17% by switching to annual payments
• Contact Support - We may be able to help with specific concerns

Data Export

Before canceling, we recommend exporting your data:

1. Go to your account settings
2. Navigate to "Data Export"
3. Select the data you want to export
4. Download your complete trading history and analysis

This ensures you have a backup of all your trading data, journal entries, and AI insights.

Cancellation Steps

1. Sign In - Log in to your Ascentia account at www.ascentia.app
2. Navigate to Settings - Click on your profile icon and select "Account Settings"
3. Go to Billing - Select "Billing & Subscriptions" from the settings menu
4. Find Subscription - Locate your active subscription in the subscription section
5. Click Cancel - Click the "Cancel Subscription" button
6. Provide Feedback - Optionally share why you're canceling (helps us improve)
7. Confirm Cancellation - Review the cancellation details and confirm
8. Receive Confirmation - You'll receive an email confirming your cancellation

Cancellation Confirmation

After canceling, you'll receive a confirmation email that includes:

• Cancellation confirmation number
• Date when your access will end
• Information about data retention
• Instructions for reactivating your subscription

Important Notes

• You must cancel at least 24 hours before your next billing date to avoid being charged
• Canceling doesn't delete your account - you can reactivate anytime
• If you cancel by mistake, contact support immediately to reverse it

Access Period

After canceling, you'll continue to have full access to Ascentia until the end of your current billing period. For example:

• If you cancel on January 15th and your billing date is January 30th, you have access until January 30th
• All premium features remain available during this time
• You can still export data and use AI insights
• Your trading journal remains fully functional

Data Retention Policy

Your data is handled according to our retention policy:

• 90-Day Grace Period - All data is preserved for 90 days after cancellation
• Read-Only Access - You can view (but not edit) your data during this period
• Reactivation - Reactivate within 90 days to restore full access
• Data Deletion - After 90 days, data is permanently deleted unless you reactivate

Free Account Features

After your subscription ends, your account converts to a free tier with limited features:

• View up to 50 most recent trades
• Basic performance metrics
• Limited AI insights (5 per month)
• No advanced analytics or custom reports
• No broker integrations

You can upgrade anytime to regain access to premium features.

Reactivation Process

You can reactivate your subscription at any time:

1. Log in to your Ascentia account
2. Go to Billing & Subscriptions in settings
3. Click "Reactivate Subscription"
4. Choose your plan (same plan or different tier)
5. Confirm payment method
6. Complete reactivation

Data Restoration

When you reactivate within 90 days:

• Full Data Restoration - All your trading data, journal entries, and settings are restored
• Immediate Access - Premium features are available immediately after payment
• No Data Loss - Everything is exactly as you left it
• New Billing Cycle - A new billing cycle starts from the reactivation date

After 90 Days

If you reactivate after the 90-day grace period:

• Your account is treated as a new subscription
• Historical data is not recoverable
• You'll need to reimport your trading data
• Previous settings and preferences are reset

Tip: If you think you might return, reactivate within 90 days to preserve your data.

Before You Cancel

If you're considering canceling due to a specific issue, please reach out to our support team first. We may be able to help with:

• Technical issues or bugs
• Feature requests or missing functionality
• Billing questions or payment problems
• Account access or login issues
• Data import or export challenges

Contact Support

Reach our support team through:

• Live Chat - Available 24/7 in the app
• Email - support@ascentia.app
• Help Center - Browse articles and guides

We're here to help and want to ensure you have the best experience possible with Ascentia.